Use this page to track order progress from dispatch to delivery, and to understand what each carrier status actually means. You can track order progress here from dispatch to delivery, and this page explains what each carrier status means. Track your order using the form on this page: enter your order number and the email you used at checkout, and it will return the current status. Most questions we receive about tracking are not really about the form, though. They are about what a particular status means and how long it should stay that way, so that is what this page covers.
What you need to track an order
Two things: the order number from your confirmation email, and the email address you used at checkout. Both are in the confirmation we send immediately after payment clears. If you cannot find it, check your spam folder before contacting us, because a first order from an unfamiliar sender lands there more often than not.
The tracking number itself arrives separately, in the dispatch email, not the order confirmation. Those are two different messages sent at two different times, and people frequently look for a tracking number in the first one and conclude something has gone wrong.
If you ordered as a guest rather than creating an account, the order number is still the key. You do not need an account to track anything.
Track your order: the gap between paying and shipping
Payment confirmation and dispatch are not simultaneous. Orders placed before the afternoon cutoff pack the same business day; orders placed after it pack the next one. Weekends and public holidays are not business days, so a Friday evening order will normally move on Monday.
During that window your order will show as processing and there will be no tracking number, because nothing has been handed to the carrier yet. That is the normal state and not a problem to report.
Cryptocurrency payments add a short confirmation delay at the start, since the transaction needs network confirmations before we treat the order as paid. That is usually minutes rather than hours, but it does mean the clock starts slightly later than the moment you hit send.
Reading each status correctly
Processing means paid and queued for packing. Dispatched means handed to the carrier and a tracking number now exists. In transit means the carrier has scanned it at least once. Out for delivery means it is on a vehicle today.
The status that causes most messages is a tracking number that exists but shows no movement. That is normal for the first day: a number is generated at the point of dispatch and does not update until the carrier performs its first scan, which can be several hours later or the following morning.
A number showing no scan after two full business days is worth raising. Before that, it almost always resolves on its own and contacting us cannot speed up a carrier scan that has not happened yet.
What the packaging looks like
Plain and unbranded, with a neutral sender name. Nothing on the outside identifies the contents or this store. That is deliberate and it applies to every order regardless of size or destination.
It also means you should not expect a parcel with our name on it. People occasionally refuse or ignore a delivery because they did not recognise the sender, which is worth knowing in advance.
Full delivery terms, cutoffs and timescales are set out on the shipping page rather than duplicated here.
When a parcel is genuinely late
Give it two full business days past the expected window before treating it as late, because carrier estimates are estimates and a single missed scan can shift everything by a day. After that, contact us with your order number and we will chase it.
Do not open a payment dispute as a first step. It freezes the order on our side and makes it considerably harder for us to help, which is the opposite of what you want. Message us first and give us a chance to resolve it.
If a parcel is confirmed lost by the carrier, that is our problem to fix rather than yours to absorb. We will not ask you to negotiate with the carrier on our behalf.
Marked delivered but not in your hands
This happens and it is almost always recoverable. Check any safe place, porch, or reception first, then ask neighbours, then check whether anyone else at the address accepted it. Carriers sometimes scan a delivery slightly before completing it, so a same-day recheck is worthwhile.
If it has not appeared by the following day, contact us with the order number. We can request the carrier’s proof of delivery, which usually includes a GPS point and sometimes a photograph, and that resolves the majority of these cases quickly.
If it is genuinely lost after delivery is claimed, our returns and refunds policy covers what happens next. You are not expected to simply lose the order.
What to do once it arrives
Check the batch code before using anything. Run it through the verification tool and confirm it against the panels on our lab reports page. Verification is only useful while a device is unopened.
Then, if the format is new to you, read the usage guide before the first draw. Priming with two short pulls prevents the weak opening draw that makes a perfectly good device feel faulty.
If anything arrived damaged or fails early, tell us the same day. Every returns policy runs on a clock and ours is set out plainly on the returns page.
International and remote deliveries
Delivery windows widen once a parcel leaves the domestic network, and tracking can go quiet for a stretch while it moves between carriers. That silence is normal rather than a sign of loss, and it typically resolves with a customs or handover scan.
Remote addresses add a day or two at the final leg regardless of how fast the rest of the journey was. Carrier estimates are generated at dispatch and do not account for that well.
If you are ordering to an address you know is awkward for couriers, tell us at checkout. We cannot change the carrier’s route but we can flag it, which occasionally helps.
Keeping your order details safe
Your order number and email are all anybody needs to see the status of your delivery, so treat the confirmation email the way you would any other receipt. We will never ask for your payment details to look up an order.
We also will not contact you first asking you to click a link to release a parcel. Messages of that kind are a common scam in this sector and they are not us. If in doubt, come to the tracking form on this page directly.
If you think a message claiming to be from us is not genuine, forward it to us rather than acting on it. We would rather check a hundred false alarms than have one customer caught.
Tracking questions
Where do I find my tracking number?
It arrives in the dispatch email, which is a separate message sent later than your order confirmation. The confirmation contains your order number but not a tracking number, because nothing has been handed to the carrier at that point.
My tracking number shows no movement. Is something wrong?
Not for the first day. The number is generated when we dispatch and does not update until the carrier performs its first scan, which can be hours later or the next morning. Raise it with us if there has been no scan after two full business days.
How will the parcel be labelled?
Plain and unbranded with a neutral sender name. Nothing on the outside identifies the contents or this store, which applies to every order. Do not expect a parcel with our name on it.
It says delivered but I do not have it. What now?
Check safe places, reception and neighbours first, since carriers sometimes scan slightly before completing a delivery. If it has not appeared the following day, contact us with your order number and we will request proof of delivery from the carrier.
What each carrier status means in practice
Label created means the shipment exists in the system but has not been physically scanned yet, which is normal for the first few hours after dispatch. In transit covers everything between the first scan and the local depot and can sit unchanged for a day or more on a long leg, because no scans are generated in between. Out for delivery means it is on a van today. Exception usually means weather, a missed connection or an access problem rather than a lost parcel.
When a quiet tracking page is fine
Weekends produce a gap because orders dispatch but are not collected. Long distance legs produce a gap because there is nothing to scan. Arrival at a local depot late in the day produces an overnight gap before loading. None of those need reporting.
The point worth raising is no scan at all within one working day of dispatch, or three working days at the same status. Before that we would be reading the same page you are.
Ordering around your own timeline
If a device needs to arrive by a particular day, order with a few days in hand rather than against the published window. We commit to dispatch, which we control, and give an expected two to five working day window for delivery, which we do not. A shop guaranteeing a specific delivery date is guaranteeing something the carrier decides. Cutoffs and destinations are set out on the shipping page.
Keeping the order number
It appears on the confirmation screen and in the confirmation email, and it is the only identifier that ties you to a shipment. If the email is not in your inbox, check spam before assuming the order failed.
If nothing here helps
Message us with the order number and what the tracking currently says. That pairing lets us check the shipment against what we packed and open a trace if one is warranted, which is the part you cannot do yourself.
When a tracking scan stops moving
The most common worry is tracking that has not updated for two days. In nearly every case the parcel is moving and the scan is not. Carriers scan at handover points rather than continuously, so a parcel can travel a long way between two updates. A gap of 24 to 48 hours mid journey is normal. Beyond 72 hours on a domestic route is worth raising.
One pattern is worth knowing. If the last scan reads as arrival at a regional facility and nothing follows for three working days, the parcel has usually been missorted rather than lost. A carrier trace resolves it, normally within two to five working days, and it almost always turns up in the wrong facility. Quote the last scan location and we will open the trace for you.
Delivered but not received is the other alarming case. Check any safe place, ask a neighbour and look for a card first, because carriers sometimes scan delivered at the point the parcel is loaded for the final leg. If nothing appears by the next morning, send the order reference and we will pull the proof of delivery and the GPS stamp.
If the carrier confirms a genuine loss, we replace or refund and you never have to chase the carrier yourself. Your rights on undelivered goods are set out by the Federal Trade Commission, and the conditions are on the returns page.
One thing worth setting expectations on: we cannot make a carrier move faster than its network allows. What we can do is open a trace on your behalf, escalate when a trace stalls, and replace or refund without making you prove anything unreasonable. Anyone promising to override a carrier delay is describing something that does not exist.
Finally, keep the confirmation email. It carries the order reference, the service used and the dispatch timestamp, and those three details turn a slow enquiry into a fast one. If you cannot find it, tell us the delivery postcode and the approximate order date and we can usually locate the order from that instead, though it costs an extra exchange.
If you track order status and the scan has not moved for more than three working days, that is the point to contact us rather than to keep refreshing. Quote the last scan location when you track order updates and we can open a carrier trace immediately.